May 30, 20 rak al hamra village improves customer contact with altitude al hamra village rolls out altitude contact centre management solution by mark sutton may 30, 20, 01. Ayman soliman customer development director blue mena. As you may recall i was in lisbon portugal just last week and while there i had a chance to meet with altitude software an ip contact center software company who is very successful in europe, south america, the middle east and other parts of the world. Altitude software launches new release to maximize. Altitudes participation at mecc 2014 follows a stellar 2014 year for the company, with revenue growth across most mena countries and customer segments. Jun 26, 2019 altitude software, a global provider of omnichannel solutions to deliver great customer experiences, announced that frontliners contact center outsourcing, a major customer service provider in the middle east, has implemented the latest altitude xperience release to ensure excellence in customer care delivery and handle the growth of its outsourcing operations in the kingdom of saudi arabia. Altitude software unveils newest vbox to enable cost 1072011. The contact center is specifically being given a boost in ksa through the national transformation program 2020 which aim is to enhance the level and quality of services. Altitude software helps largest general motors dealer in the. Kuwait international bank launching the 1st visual ivr selfservice solution in the middle east. Jathwa and altitude to accelerate adoption of innovative cx. Multinational team direct reports and talent retention track record. Includes initial charts plus one year of revision service. Rak al hamra village improves customer contact with altitude al hamra village rolls out altitude contact centre management solution by mark sutton may 30, 20, 01.
Altitude software to help contact centers close more deals. Altitude software, a global provider of omnichannel solutions that allow a unified vision of all customer experiences, has hired paul jones to lead the team that manages its growing customer base in the north america market. Strengthened partner ecosystem and expanding client base fuel altitude software growth and profitability in mena. Altitude software helps largest middle east general motors dealer improve call center 5312012. Showcasing nextgeneration solutions at biggest ever call centre show in middle east altitude software, a global leader in contact center solutions, today announced an update of its altitude uci 7. National bank of oman rolls out altitude contact centre.
Ahli united bank enriches digital customer experience. Mecc is widely viewed as the first and only regional gathering event for the contact center and. As most countries in the mena region have embarked on a range of reforms to diversify. Zkteco has its dedicated team that thoroughly researches and develops time attendance, access control, smart lock, pos, and video surveillance software. Altitude software launches new release to maximize business. Altitude software brings true customer engagement solutions. National bank of oman has deployed an ip contact centre from altitude software to improve its customer service. The european company has been serving the mena region since 2000, where it has built a solid reputation as a contact center provider of specialized products and proven methodologies. Terminal high altitude area defense thaad, formerly theater high altitude area defense, is an american antiballistic missile defense system designed to shoot down short, medium, and intermediaterange ballistic missiles in their terminal phase descent or reentry by intercepting with a hittokill approach. Dubai internet city, uae, may 27 th, 20 altitude software, a global leader in contact center technology, will be exhibiting at mecc 20, the premier conference and exhibition for the contact centre industry in the middle east to be held in dubai from june 4 to june 5, 20.
Altitudepowered tamkeen wins award for best middle east government contact centre in 2018. See the complete profile on linkedin and discover erics connections and jobs at similar companies. The company was founded in 1995 and is headquartered in oeiras, portugal. Zkteco is a worldleading enterprise of time attendance, access control, security inspection, parking management, smart locks, and video surveillance solutions. Ivision launches firstclass crm outsourcing services in abu. Blue mena group is the leading customer service ecosystem specialist in middle east and north africa. Administrative divisions 98k area comparison 31k country information 100k economic activity. Customers include national bank of abu dhabi uae, etisalat uae, g4s ksa, dubai world trade centre uae, abu dhabi islamic bank uae, al hamra village uae, trust bahrain, qnet. Altitude software to exhibition in the dic community zone at. Altitude vbox, a software ip switch for contact centers. Altitude software gathers top customer service experts to. May 28, 20 dubai internet city, uae, may 27 th, 20 altitude software, a global leader in contact center technology, will be exhibiting at mecc 20, the premier conference and exhibition for the contact centre industry in the middle east to be held in dubai from june 4 to june 5, 20. The bank, which has 70 branches in oman, is using the contact centre to handle up to. E, and is leading the multimedia contact centre market in those regions.
Atlas of the middle east perrycastaneda map collection. In this context, altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that jathwa, a fastgrowing saudi ict emerging company, has been appointed to market, sell and provide professional services for the range of cx and contact centre solutions developed by altitude software across. With the general availability of the altitude uci seven release to be announced and showcased in the middle east during gitex dubai 2003, the altitude uci suite goes from contact center to unified. Altitude software is a global leader in unified contact center solutions. We believe in elevating customer service ecosystems to excellence through people, process and technology performance.
Just a week after my meeting the company has some news. In the middle east, nearsurface wind resources are intermittent. The firm offers altitude uci, a cloud based software suite that enables users to manage enterprise functions, su ch as customer service, help desk, collections, telesales, and surveys. Altitude uci suite is a complete unified communications solution that enables contact centers to make informed decisions and execute business strategies in real time. Mea is listed in the worlds largest and most authoritative dictionary database of abbreviations and acronyms the free dictionary. Altitude software to help contact centers close more deals in. Altitudepowered tamkeen wins award for best middle. A tieup with altitude software, a global provider of omnichannel solutions to deliver great customer experiences, has resulted in the. Altitude software has customers on all industries with a special strength in the crm service provider industry and on financial services, telecommunications, and services. Altitude software as you may recall i was in lisbon portugal just last week and while there i had a chance to meet with altitude software an ip contact center software company who is very successful in europe, south america, the middle east and other parts of the world.
Procco builds worldclass contact centre in bahrain with altitude software przoom newswire dubai, uae, united arab emirates, 20080514 powerful but flexible contact center implementation in bahrain supports innovative shariahcompliant financial services operations in the middle east. Ivision currently manages outbound telemarketing campaigns on behalf of a major financial institution in the middle east, as well as customer service operations for an it solutions provider in the uae. Complete contact center suite from acd, cit, ivr, routing, outbound, recording, monitoring, 3rd party seamless integration, and others make altitude xperience a superb software solution. Altitude software reinforces its position as prominent market player with new award 762012. The solution is suitable for businesses of all sizes and can be deployed either onpremise or in the cloud. Altitude software mena, dubai, united arab emirates. Major outsourcer in saudi arabia maximizes contact centre. No matter your role contact center agent, supervisor, sales manager or it consultant, or a small business owner solving your customer needs you will find our solutions easy to use, efficient and with a quick learning curve. Altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the middle east contact centre and customer experience conference to be held in dubai from april 24 to 25, 2018.
Sep 27, 2015 customer middle east editor sep 27, 2015 comments 0 altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the sntta travel agency has implemented altitude uci in its multimedia contact center to deliver great service and handle the fastpaced growth of its operations in the. Identify the key moments of truth within your customer. Altitude software designs tailored cloud contact center solutions for every business application based on their goals. Jul 20, 2011 national bank of oman has deployed an ip contact centre from altitude software to improve its customer service. Altitude software boasts around 900 customers in 60 countries with a regional base in dubai internet city, covering the entire middle east and north africa region. Altitude software, a global provider of omnichannel solutions to deliver great customer experiences, announced that frontliners contact center outsourcing, a major customer service provider in the middle east, has implemented the latest altitude xperience release to ensure excellence in customer care delivery and handle the growth of its outsourcing operations in the kingdom of saudi. Altitude software boasts customers in five continents and provides a regional base in dubai, uae for the entire middle east and north africa region. Altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the sntta. Altitude software helps largest general motors dealer in. Altitude software announces new shareholders total telecom. View altitude software s latest news on prlog, with news from 330,000 organizations. Shlomo harari, executive vice president, asia pacific at. Altitude software is a global provider of omnichannel solutions to deliver great customer experiences. Ivision launches firstclass crm outsourcing services in.
We ensure measurable improvement of your customer service ecosystem whatever your industry is we believe in elevating customer service ecosystems to excellence through people, process and technology performance we deliver services that cover the entire customer service lifecycle, from. Manama, bahrain, july, 2018 tamkeen, a bahrainbased semigovernmental organization tasked with making the private sector the key driver of economic development, has been recognized at the insights middle east contact centre awards with best government contact centre in 2018. Choose business it software and services with confidence. Insights on contact center trends and best practices allow you to be up to date on the most important industry topics. Dubai, apr 15, 2019 altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the middle east contact centre mecc and customer experience conference to be held in dubai from april 16 to 17, 2019. The new contact centre facility is fully powered by altitude software technology. Altitude software helps largest general motors dealer in the middle east boost customer care aljomaih automotive company aac, the largest gm dealer in the middle east, has reported increased productivity and improved customer service as a result of deploying a bestinclass contact centre to handle the fastpaced growth of its customer. Altitude grows significantly in mena altitude software. However, high altitude wind resources are abundant, persistent, and readily available and may provide alternative energy resources. The solution is suitable for businesses of all sizes and can be deployed either onpremise or. Altitude s participation at mecc 2014 follows a stellar 2014 year for the company, with revenue growth across most mena countries and customer segments. Altitude software, a global provider of omnichannel solutions to deliver great customer experiences, announced that extra, saudi arabias largest consumer electronics and home appliance retailer, has developed a worldclass contact centre to improve operational efficiency and. Customer middle east editor sep 27, 2015 comments 0 altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that the sntta travel agency has implemented altitude uci in its multimedia contact center to deliver great service and handle the fastpaced growth of its operations in the. Jathwa and altitude to accelerate adoption of innovative.
Aug 29, 2017 in the middle east, nearsurface wind resources are intermittent. Its solutions help companies and organizations unify all customer interactions and become. View altitude softwares latest news on prlog, with news from 330,000 organizations. Press release procco builds worldclass contact centre in. These maps and charts are scanned from atlas of the middle east, published in january 1993 by the u. Looking for online definition of mea or what mea stands for. Find the best opportunity for you to be part of our team composed of 300 employees from 20 nationalities that strive to compete with some of the most powerful technology companies in the world. Altitude software appoints paul jones as north americas director of sales. We ensure measurable improvement of your customer service ecosystem whatever your industry is. Altitude software to exhibition in the dic community zone. Apr 15, 2019 dubai, apr 15, 2019 altitude software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is joining the middle east contact centre mecc and customer experience conference to be held in dubai from april 16 to 17, 2019. However, highaltitude wind resources are abundant, persistent, and readily available and.
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